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Everyone

Resilience PH

Lollipop

What is Resilience.ph?

Resilience.ph is a licensed Mobile Service Delivery App that specifically focused on finding and delivering your medicine needs. We have team of delivery riders who roam the whole area to search and get your medicines.

Our team are moxie, well grasped and experienced on medicines and not just an ordinary errand partner, pasabay, or pabili agents. They are well trained and know the basics of medicines.

How the App Works?

By downloading Resilience.ph App, you will be able to search the medicine item you need. Just type the medicine item on the search bar, add it to cart, review and place your orders. For items not yet on our system, you will be directed to page where you can write the medicine item details and the order can still proceed.

What is the process of my orders?

Your order will go through the following stages:

On cue for review

Order being reviewed

Assigning you a delivery partner

Your delivery partner is searching for your items

Your package is now being delivered

Order completed

Order cancelled

Will I be billed upfront?

No billing or charges until you have placed and confirmed your orders.

What medicine items do you have?

We have pre-listed medicine items on our App. Just type the medicine item you need on the search bar.

For the medicine item which is not seen on our App, you will be directed to page where you can write it so as to place the order. You may indicate additional instructions for our delivery partners too.

Can I order medicines with prescriptions?

Yes, Resilience.ph App has an upload page for your prescriptions.

Can I avail of discount privileges like Senior Citizen and PWD discounts?

We present your documents uploaded on the App e.g., proper up to date RXs, Senior/PWD ID (back and front part) and Purchase booklet (front and inside page where the purchase balances are seen) that you upload on our App. Some pharmacies honor them specially our partners and some do not, despite FDA circular mandating to honor them. Nonetheless, we persuade them. Our delivery partner may pick up the original documents so as to ensure availing of your discounts. In any case, our delivery partner will definitely text or call for updates.

How long does it take to get my orders delivered?

All transactions shall be processed in accordance with Philippine standard time. Within 6 Hours (Same Day delivery if products ordered are “over the counter products” (OTC) or products that does not need prescriptions) provided lead time shall not reached the curfew time.

For prescription medicines or medicines that need prescriptions: within 12 to 24 hours if the medicines ordered are not hard to locate and within 48 hours if the medicines are hard to locate. In this case, our riders need to coordinate with neighboring provinces team to ensure completing the ordered items. Either cases, our delivery partner will apprise and keep you updated. 

How much do you charge?

Currently we apply 10% concierge fee (service charge) from total amount purchased and a delivery rate starting from 75 pesos for 3 items ordered. A surcharge of 20 pesos is added for the 4th item and 8 pesos thereafter. Again, for orders beyond 1kg weight, our CSR will get in touch with you.

Can I cancel my order?

Yes. However, if the products are already in transit with our delivery, a 50 Pesos delivery charge shall be collected for the gasoline expenses.


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